Support
How can we help?
Real people read every message. Tell us what’s going on and we’ll point you in the right direction — usually the same day.
Email us
For anything at all — support@godirectio.com. We respond within 1 business day.
Schools
Running a school on directio? Help resources, setup guides, and the built-in help center live in your admin console. Can’t find what you need there? Email us.
Families & students
For questions about lessons, scheduling, or your course, contact your school first — their contact info is right on your portal. Stuck, or not getting a response? Escalate to us and we’ll help.
Common questions
- I can't sign in.
- Use the magic-link sign-in on the login page — enter your email and we'll send you a one-time link. No password to remember, no password to reset.
- I can't find my school.
- Head to find your school and search by name or city. If your school isn’t listed, they may not be on directio yet — ask them, or ask us.
- I have a billing question.
- Email us and include your school's name — it's how we find your records fast. For tuition questions, your school is usually the quickest answer; for platform subscription questions, we are.
Didn’t find your answer? Email support@godirectio.com — include your school’s name if your question is about an enrollment or a payment, and we’ll get back to you within 1 business day.